Responsible Gambling Policy
Effective Date: April 17, 2025
At zanoviahotel, your well-being is our top priority. We believe gambling should remain a source of entertainment—never a cause of distress or harm.
Our Commitment
At zanoviahotel, we are dedicated to fostering a safe and responsible gaming environment by:
- Preventing underage individuals from participating in gambling activities
- Offering tools that encourage balanced, mindful gameplay
- Providing access to guidance and resources for guests facing gambling-related concerns
- Maintaining a secure and transparent gaming space for all players
Minimum Age Requirement
Guests must be at least 18 years of age, or meet the legal gambling age in their jurisdiction—whichever is higher. All accounts undergo thorough age verification. Any suspected or confirmed underage gambling will result in immediate account suspension.
Understanding the Risks
Gambling carries financial risk and should never be viewed as a way to earn income. It is designed as a form of leisure—not as a solution to financial challenges.
Tips for Responsible Play
- Set time and spending limits before you begin
- Avoid gambling when tired, stressed, or under the influence
- Take regular breaks to keep perspective
- Don’t chase losses—it often leads to deeper losses
- Keep in mind: gambling is entertainment, not a financial strategy
Tools to Help You Stay in Control
zanoviahotel provides built-in features to help guests manage their play:
- Deposit limits (daily, weekly, or monthly)
- Session timers and reminders
- Voluntary short-term time-outs
- Cooling-off periods
- Full self-exclusion options
Self-Exclusion Support
If gambling starts to interfere with your well-being, self-exclusion options are available—either temporarily or permanently. This process is confidential and designed to prioritize your long-term health and safety.
Recognizing Problem Gambling
Watch for these signs:
- Spending more time or money gambling than intended
- Concealing gambling behavior from family or friends
- Gambling to escape stress or emotional discomfort
- Feeling guilt, anxiety, or regret after gambling
If any of these signs feel familiar, seeking support early is a positive and important step.
Support & Assistance
Help is always available. If you or someone close to you is struggling with gambling-related issues, consider reaching out to trusted organizations such as:
- BeGambleAware
- GamCare
- National Council on Problem Gambling
- Gambling Therapy
You are never alone—support is always within reach.